1. Acceptance of these terms
These Terms and Conditions govern your access to and use of the Masitech Solutions website and related services.
By accessing the platform, creating an account, submitting information, or using any platform feature, you agree to follow these Terms and Conditions and the Privacy Policy.
If you do not agree with these terms, you should not use the platform.
2. About the platform
Masitech Solutions provides an online platform where students and other tenants can discover accommodation listings, view property information, make inquiries, and interact with relevant property managers or property representatives.
The platform may contain student boarding houses, apartments, rooms, beds, property photos, prices, availability details, amenities, conditions, reviews, announcements, and related information.
Unless expressly stated otherwise, Masitech Solutions is a platform operator and is not automatically a party to any rental, lease, booking, payment, or other agreement between a tenant and a property owner or property manager.
3. User accounts
Some platform features require an account. When creating an account, you agree to provide information that is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account. Do not share your password with another person.
You must notify us promptly if you believe that your account has been accessed without permission.
Account types
The platform may support students, non-student tenants, property managers, administrators, and other account types. Access to features depends on the role assigned to an account.
Property manager and administrator accounts may require approval, verification, or creation by an authorized administrator. Users must not misrepresent their identity, position, property ownership, or authority.
4. Property listings
Property listings may be submitted and managed by property managers, administrators, owners, or other authorized representatives.
Listing information may include availability, price, location, property condition, room type, amenities, images, house rules, and contact information.
Property representatives are responsible for ensuring that the information they submit is accurate, lawful, current, and not misleading.
Availability, prices, images, conditions, and other details may change. Users should confirm important information directly with the relevant property manager or authorized property representative before making a decision.
We may review, edit, reject, suspend, archive, or remove a listing where we believe it is inaccurate, outdated, misleading, unlawful, unsafe, or inconsistent with these Terms.
5. Inquiries, applications, and agreements
The platform may allow users to contact property managers or submit inquiries about properties. Sending an inquiry does not guarantee availability, approval, booking, tenancy, or a rental agreement.
Any lease, tenancy, payment, deposit, viewing arrangement, move-in arrangement, or other agreement must be confirmed directly with the relevant property owner or authorized representative.
Users should independently verify the identity of the person they are dealing with and should use appropriate caution before sending money, sharing sensitive information, or entering into a rental agreement.
Unless expressly agreed in writing, Masitech Solutions does not guarantee that a property will remain available or that a prospective tenant will be accepted.
6. Reviews and ratings
Registered users may be allowed to submit reviews or ratings for properties and, where enabled, property managers.
Reviews must be based on the user’s genuine experience and must be fair, relevant, and written in good faith.
Reviews must not:
- Contain false, fabricated, or deliberately misleading information.
- Include threats, harassment, hate speech, or abusive language.
- Reveal another person’s private or sensitive information.
- Contain malicious software, spam, advertising, or unrelated material.
- Be submitted in exchange for payment or another improper benefit.
- Attempt to manipulate the rating of a property or property manager.
- Impersonate another person or organization.
- Make unlawful accusations or include content that violates another person’s rights.
Property managers and property representatives must not edit a tenant’s review. They may be allowed to respond through the platform, subject to moderation rules.
We may moderate, hide, remove, or restrict access to reviews that violate these Terms or applicable law. A review may remain the opinion of the user who submitted it and may not represent the views of Masitech Solutions.
7. Acceptable use
You agree to use the platform lawfully, respectfully, and only for its intended accommodation-related purposes.
You must not:
- Use the platform for fraud, impersonation, harassment, or illegal activity.
- Submit false property, identity, availability, or contact information.
- Attempt to access another user’s account or private information.
- Interfere with the operation, security, or availability of the platform.
- Use automated tools to scrape, copy, overload, or monitor the platform without permission.
- Upload viruses, malicious code, or harmful files.
- Use the platform to discriminate unlawfully against another person.
- Use platform information to send unauthorized marketing or spam.
8. User-submitted content
You retain ownership of content that you lawfully submit, including reviews, comments, messages, images, and property information, subject to the rights granted below.
By submitting content to the platform, you grant Masitech Accommodation a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, format, moderate, and distribute that content as reasonably necessary to operate, improve, promote, and secure the platform.
You confirm that you have the necessary rights and permissions to submit the content and that its publication will not violate another person’s rights or applicable law.
We may remove or restrict content that violates these Terms, the Privacy Policy, applicable law, or the safety and integrity of the platform.
9. Intellectual property
Unless otherwise stated, the platform’s design, branding, logo, text, graphics, software, layout, and other original materials belong to Masitech Solutions or its licensors.
You may use the platform and its content for personal, lawful, accommodation-related purposes. You must not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit platform materials without written permission.
Property names, logos, photographs, and other materials submitted by users or property representatives may belong to their respective owners.
11. Disclaimers and limitation of responsibility
The platform is provided on an “as available” basis. We aim to provide useful and current information, but we do not guarantee that the platform, listings, content, or services will always be accurate, complete, available, secure, or error-free.
We do not guarantee that a property is suitable, available, safe, lawful, accurately represented, or appropriate for a particular user. Users should inspect properties and verify important information before entering into an agreement or making a payment.
To the maximum extent permitted by applicable law, Masitech Solutions is not responsible for loss, damage, fraud, injury, dispute, delay, or other harm arising from a user’s interaction with a property owner, property manager, tenant, or other third party.
Nothing in these Terms excludes or limits a responsibility that cannot lawfully be excluded or limited.
12. Suspension and termination
We may suspend, restrict, or terminate an account or platform access if we reasonably believe that a user has:
- Breached these Terms or another platform policy.
- Provided false or misleading information.
- Misused the platform or harmed another user.
- Created a security, legal, or reputational risk.
- Engaged in fraud, harassment, abuse, or unlawful conduct.
Where appropriate, we may provide notice or an opportunity to respond. We may also preserve or disclose information where reasonably necessary for security, legal compliance, dispute resolution, or investigation.
13. Changes to these terms
We may update these Terms when the platform, services, business operations, or legal requirements change.
The updated version will be posted on this page with a new “Last updated” date. Where required, we will provide additional notice or request renewed acceptance.
Continued use of the platform after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.
15. Contact us
If you have questions about these Terms, contact:
- Email: info@masitechsolutions.com
- Phone: +260 967 717 445
- Address: Lusaka, Zambia