1. Introduction
Masitech Solutions operates a platform that helps students and non-student tenants discover accommodation such as boarding houses and apartments.
This Privacy Policy explains how we handle personal information when you visit our website, create an account, browse listings, contact a property manager, submit an inquiry, or use another platform feature.
In this policy, “we,” “us,” and “our” refer to Masitech Accommodation. “You” refers to a visitor, student, tenant, property manager, administrator, or other person using the platform.
2. Information we collect
Information you provide
Depending on how you use the platform, we may collect:
- Full name.
- Email address.
- Phone number.
- Password-related account information handled by Firebase Authentication.
- Account type, such as student or non-student tenant.
- Preferred location or campus area.
- Property inquiries and messages.
- Ratings, reviews, and reports.
- Information submitted when you contact us.
Information collected automatically
We may collect technical information such as browser type, device information, approximate location derived from technical data, IP address, pages visited, and interaction information. Some of this information may be collected by authentication, security, or analytics services.
Property information
Property managers and administrators may submit property details, room information, availability, prices, conditions, photos, amenities, and location information. Some of this information is intended to be publicly displayed on the platform.
3. How we use information
We may use personal information to:
- Create and manage user accounts.
- Authenticate users and protect accounts.
- Display accommodation listings according to selected locations.
- Connect prospective tenants with relevant property managers.
- Process inquiries, applications, and support requests.
- Display and manage ratings and reviews.
- Send important account, service, or platform announcements.
- Improve the website and understand its usage.
- Detect fraud, misuse, security threats, and policy violations.
- Maintain records required for administration and legal compliance.
We will aim to collect and use only information that is reasonably necessary for these purposes.
5. Firebase and Cloudinary
We use Firebase services for parts of the platform, including authentication, database functionality, hosting, and analytics where enabled.
Firebase Authentication may process information such as email addresses, phone numbers, user-agent information, and IP addresses to support authentication, account management, security, and abuse prevention. Firebase states that the application owner generally acts as the data controller or business, while Google generally acts as a processor or service provider for customer-provided end-user data.
We may use Cloudinary to store and deliver property images. Property photos uploaded to the platform may be processed through Cloudinary and displayed using Cloudinary delivery URLs.
More information about Firebase privacy practices is available on Google’s Firebase Privacy and Security page .
6. Data retention
We retain information for as long as reasonably necessary to provide the platform, manage accounts, handle inquiries, maintain business records, resolve disputes, prevent abuse, and comply with legal obligations.
Retention periods may differ depending on the type of information, its purpose, account status, and applicable legal requirements. When information is no longer needed, we will seek to delete it, anonymize it, or securely dispose of it where appropriate.
7. Your privacy rights
Depending on the laws that apply to you, you may have rights relating to your personal information, including the right to:
- Ask what personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where legally permitted.
- Object to or restrict certain processing.
- Withdraw consent where processing relies on consent.
- Request a copy of certain information in a usable format.
- Complain to an applicable data-protection authority.
Some requests may be subject to legal exceptions or identity verification requirements. To exercise a right, contact us using the details in the Contact section.
8. Data security
We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No internet service can guarantee absolute security. You are responsible for protecting your password, using a strong password, and notifying us promptly if you believe your account has been compromised.
Access to platform records should be controlled through Firebase Authentication and Firebase Security Rules. Internal role and location permissions should also be enforced on the server and database, not only through hidden buttons or frontend page restrictions.
10. Children’s privacy
The platform is intended for people who are legally able to use accommodation and related services in their location. We do not knowingly collect personal information from children where doing so would violate applicable law.
If you believe a child has provided personal information improperly, please contact us so that we can investigate and take appropriate action.
11. Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology, legal obligations, or data practices change. The updated version will be posted on this page with a new “Last updated” date.
Where required, we will provide additional notice or seek consent for material changes.
12. Contact us
If you have a privacy question, want to exercise a privacy right, or want to report a concern, contact us through:
- Email: info@masitechsolutions.com
- Phone: +260 967 717 445
- Address: Lusaka, Zambia